Testimonials

 

We never think of anywhere else

“We have been customers of Haine and Smith for the past 18 years and have made good friends along the way. As a family we are continually impressed by their personal assistance and huge choice of frames which always follow the current trends. We consider regular eye testing incredibly important and would never think of going anywhere else”

The Sinclair Family, Marlborough

 

Professional and personal

“Paying a bit more doesn’t always ensure the best service, but in the case of Haine & Smith I am convinced that the treatment is second to none. What is more it is not so much a business transaction as a relationship, which is both professional and personal.”

JB (looked after over the years by three different Haine & Smith practices).

 

A Successful Diagnosis

“I just wanted to say thank you for referring me to an Ophthalmologist. As you probably know he confirmed your diagnosis and prescribed drops which I learnt on Tuesday have brought down the pressure in my right eye. I feel very lucky that I saw you in the summer and am grateful for the care that you took.”

Mrs Jean Eatly, Westbury patient

 

Excellent Dispensing Service

“I write to express my appreciation for the excellent service I received from a member of staff at your Corsham branch and the extremely professional manner in which she dealt with difficulties with my varifocal spectacles.

I was particularly impressed by her patience and empathy in determining in a methodical and logical manner why the original spectacles were not comfortable. She has been an excellent ambassador and a credit to your company.”

Mr John Maciver, Corsham patient

 

Attention to Personal Detail

“Thank you all for always being so friendly and helpful.

I am particularly grateful to you for being so patient with my Dad who suffers from Parkinson’s and has had great difficulty getting his glasses prescription right. It was so important for his rapidly diminishing ‘self-esteem’ that his recent trip to see you was a success.

It’s the attention to personal detail that counts for me and that’s the service that you give.”

Faringdon patient

 

A Kind Repair

“Thank you to staff at Wroughton branch for their kindness to me the Saturday before Christmas. My glasses had broken, it was late Saturday morning and freezing cold. Not only did they repair my glasses, but sat me in comfort with a hot drink while I waited! I shall certainly be booking an appointment with these ladies soon.”

Mrs Christie Spooncer, Wroughton patient

 

If you would like to share your thoughts about Haine & Smith, please visit the contact us section and send a message