Amazing staff & customer service

I have keratoconus and had a cornea transplant in 2002In the past, with 2 other optical companies, getting the right frames was always a stressful event and I dreaded going through it. On every occasion I have used your Warminster branch, I have felt very comfortable and confident.


Ms M, Warminster Patient


Exceedingly helpful staff

I have to say I have never been more impressed with the service given to me at the Devizes branch. I had to go back numerous times to get my glasses changed and adjusted, having just bought them, and every time the staff have been very friendly and exceedingly helpful. I cannot express how much I am impressed with Haine and Smith.

Mr M Russell, Devizes Patient


Professional, dynamic service

I first visited the Corsham practice in November of 2015, and was immediately impressed with the friendly welcome and professional, dynamic service. Vicky worked particularly hard to ensure that the vision plan I chose was right for me, and was wonderful when it came to choosing new glasses too. When I struggled to adjust to the new glasses, my sight was immediately retested, and then I was given advice on how to help my eyes to adjust when it was confirmed that the prescription was correct. I cannot fault their service, and after over four years of frustrating care from other high street chains, it was a real relief to be taken care of so well.

Miss S Delahunty, Corsham Patient


 Dementia-friendly optician

How wonderful to find a dementia-friendly optician! John was wonderful with my mum, explaining everything in simple terms and reassuring her all the way, without being patronising. He made a point of speaking directly to her and not through me, as so often happens. The female staff were also very helpful and kind. Thank you to the Westbury branch of Haine and Smith.

Mrs J Steer, Westbury Patient

Superb Service

At my recent visit to Wootton Bassett I was extremely delighted in the way I was received by all the staff. From the minute I arrived I was  treated with proficiency, courtesy and efficiency. I consider you are offering a superb service and I would have no doubt in recommending you to my friends. Well Done.

Mr D Sweet, Wootton Bassett Patient


The way I was dealt with was a breath of fresh air. 

I just wanted to say how pleased I am with  your service, great advice and my new spectacles. Your branch and the way I was dealt with was a breath of fresh air to me. All H & S staff were polite and courteous and carried out the tests in a friendly, efficient and professional way. The advice received was excellent, the test was very thorough and the end result of my specs is just brilliant. I’m thrilled with these new ones and they are a pleasure to wear and text is now crystal clear and my headaches have subsided. When I picked up my completed spectacles following your text message, the staff member dealt with  me straight away and was very helpful and took time to ensure my lenses were properly clean and the specs fitted properly.

Mr S Akhurst, Gorse Hill Patient

We’ll recommended to our friends.

Both my husband and I have recently had appointments at this branch. We have both been very impressed with the customer service and professionalism of the team. Jon Pillinger was particularly thorough and reassuring to my husband who had been experiencing some vision problems. Well recommended to our friends.

Mrs C Johns, Devizes Patient

I will not go anywhere else now

The optician who checked my eyes was fabulous and was very experienced. I have just had viral meningitis and encephalitis and she was very thorough with checking the condition hadn’t affected me. I will not go anywhere else now after this service because I thought it was brilliant. Thank you!

Mr T Watson, Tetbury Patient 

I know I can call in any time

“I have always received excellent service from Faringdon. The staff are friendly and professional. I know I can call in any time to get my glasses adjusted.”

Mrs Ruth Seedell, Faringdon Patient


Recommending you to all of my family

I was visiting from Peterborough when I had a bit of an ophthalmic emergency! I went to the Calne branch and your staff were so helpful, understood my situation, really went out of their way to resolve my problem and were so polite and persevered with my optician back home over the phone! I have nothing but thanks and praise for them and am now recommending you to all of my family who do live locally!

Jane H, visitor to Calne


High expectations

Having been a customer of yours for a number of years, I have come to expect a high level of expertise and competence and have always found that to be the case. More than that, everyone with whom I’ve come into contact has been helpful and friendly.

Regent Street Patient


Fabulous customer service

“I just wanted to pass on my thanks for fabulous customer service from the Devizes branch and your people in Pewsey recently when I needed the lenses on my glasses replaced. I have a strong prescription and didn’t want to be without my glasses for any time. You sorted things for me and I am very grateful for that. Thanks everyone – good to see nowadays!!”

D Mackay, Devizes Patient


Nothing was too much trouble

“What a great service I have received from your Malmesbury branch. I have recently taken out a contact lens plan […] and I was so impressed with the levels of service that I  received from all of the employees within the branch. They were so helpful and nothing I asked was too much trouble.”

Malmesbury Patient


By far the best

“The service I received from my local Haine and Smith branch is in a word, FANTASTIC. From the moment I walked in the door to the moment I left, your staff made me feel welcome and are always happy to help. They made choosing my first pairs of varifocals easy and stress free.

I have used many different opticians over the years,  from high-street brands to local independents, but the service received from Haine and Smith is by far the best I have come across. Big enough to deliver, small enough to care.”

Mr T Bird, Westbury Patient


Impressed by Devizes

“I am really impressed with your staff at the Devizes branch. They are all really cheerful, helpful and friendly. Every time I have had a problem they have fixed it for me. Excellent selling, excellent customer service, excellent knowledge. Cannot fault at all. Keep up the good work.”

Mr M Russell, Devizes Patient


Extremely helpful and courteous staff

“Thank you for the excellent service. I had my eyes tested and then ordered three pairs of spectacles, which arrived within a week.

All your staff were extremely helpful and courteous. Louise the Optician conducted a very thorough and professional eye examination, while putting me entirely at my ease. Diane the Dispenser was extremely helpful in advising me on the various options available and took great pains in helping me to select frames. While Jo, who issued me with the spectacles, was very concerned to make sure they fitted perfectly.”

Royal Wootton Bassett Patient


Mums know best

Recently the mother of a 7 year old girl living in the Swindon area posted a message on an online forum asking if any of the other mums could recommend an optician with patient staff and a good choice of frames for children. We were pleased to learn she had a number of replies recommending Haine & Smith, including:

“I second Haine & Smith in Wroughton, excellent staff. The manager was very helpful with my son. He really made him feel special.”

“I would go to Haine & Smith all the time. May pay a bit more but the service is worth it.”


Excellent level of patient care

“I visited Tetbury having been troubled by something in my eye for the past couple of days. Jane gave me a careful and thorough inspection and reassured me that my eye was not home to foreign objects – more like dry eye syndrome. Throughout she accounted for her findings, and described my symptoms to me in an understandable and professional manner.

I should also make mention of the front office team, Vicky and Wendy. Not only were both ladies polite, courteous and efficient, but particularly so in a very business-like and friendly manner.”

Tetbury Patient


Congratulations on your well deserved Staff and Customer Care Award!

“I have had firsthand experience of customer care from your Calne branch.  I’ve been a customer there for a few years now and the staff are always friendly and helpful.  In fact, I’ve been meaning to go in and ask about contact lenses for about a year now and low and behold, Chris Hammond brought along some flyers for the free trial open day on Saturday!  I am thrilled to bits with my lenses.”

Maria, Calne Patient


Going the extra mile with a smile

“I would like to thank the young lady who assisted me. My son’s glasses lost a screw but not only did she repair the glasses by replacing the screw but went further by replacing the nose pads that had (honestly) been eaten by the dog. As the Technical Manager for Grant and responsible for Customer Service, it is sadly a rare occurrence for people to go the extra mile. And with a smile as well? Too good to be true.”

Mr N Sawers, Devizes Patient


Professional and personal

“Paying a bit more doesn’t always ensure the best service, but in the case of Haine & Smith I am convinced that the treatment is second to none. What is more it is not so much a business transaction as a relationship, which is both professional and personal.”

JB (looked after over the years by three different Haine & Smith practices).


 A Successful Diagnosis

“I just wanted to say thank you for referring me to an Ophthalmologist. As you probably know he confirmed your diagnosis and prescribed drops which I learnt on Tuesday have brought down the pressure in my right eye. I feel very lucky that I saw you in the summer and am grateful for the care that you took.”

Mrs Jean Eatly, Westbury patient


Excellent Dispensing Service

“I write to express my appreciation for the excellent service I received from a member of staff at your Corsham branch and the extremely professional manner in which she dealt with difficulties with my varifocal spectacles.

I was particularly impressed by her patience and empathy in determining in a methodical and logical manner why the original spectacles were not comfortable. She has been an excellent ambassador and a credit to your company.”

Mr John Maciver, Corsham patient


Attention to Personal Detail

“Thank you all for always being so friendly and helpful.

I am particularly grateful to you for being so patient with my Dad who suffers from Parkinson’s and has had great difficulty getting his glasses prescription right. It was so important for his rapidly diminishing ‘self-esteem’ that his recent trip to see you was a success.

It’s the attention to personal detail that counts for me and that’s the service that you give.”

Faringdon patient


A Kind Repair

“Thank you to staff at Wroughton branch for their kindness to me the Saturday before Christmas. My glasses had broken, it was late Saturday morning and freezing cold. Not only did they repair my glasses, but sat me in comfort with a hot drink while I waited! I shall certainly be booking an appointment with these ladies soon.”

Mrs Christie Spooncer, Wroughton patient


I am emailing you to congratulate you on amazing staff and customer service at my local branch, Warminster.  I had an eye test on March 22nd 2017. I have keratoconus and had a cornea transplant in 2002. I’ve had vision problems over past few weeks and appointments at the RUH and needed a sight test. I’m always nervous about eye tests and the biggest issue is finding glasses to fit my lens prescription. I used this branch last year and had excellent service. 


Katheryn, the Optical Adviser is a star! Last year she put so much effort into getting me the right frames etc, so again she helped me.  I chose a pair of glasses and I always have sunglasses in the same style. However, there was only 1 pair in store so Katheryn rang round other stores to find another in your Melksham store to be sent across.


9 days after my eye test, the glasses arrived and are perfect allowing me to drive again. 


In the past, with 2 other optical companies, getting the right frames …. was always a stressful event and I dreaded going through it. On every occasion I have used your Warminster branch, I have felt very comfortable and confident in their service.


The team in Warminster are wonderful and I have recommended them to friends ..So I would like to say a big thank you to the Warminster branch and Haine and Smith for a top quality service and in particular to Katheryn for her attention and  excellent service .

Please could you pass on my thanks to all.

Many thanks 

Ms M of Warminster

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