An Update from Haine and Smith

Like so many others, we have been adapting to the changing situation that the coronavirus has caused. In light of the changes and new stricter rules put in place by the UK government as of 23/03 we have made the decision to temporarily close all of our practices from Wednesday 25th. This decision is to ensure the safety and wellbeing of all our staff and patients.

We will be running an urgent and essential service by phone only. Details of how to contact Haine & Smith for this service can be found in the FAQ below.

Many of our customers are awaiting orders from us that are normally collected in practice. We will be contacting those individuals with orders to confirm delivery details. We ask that you please be patient with us as we get through all our orders.

We want to thank all our patients for your continued support during these difficult times. We will keep you updated on the re-opening of our practices when it is safe to do so.

FAQ

Will any of your practices remain open?

No, sadly from Wednesday 25th March 2020 we have taken the decision to temporarily close all our practices. We will re-open as soon as it is safe and prudent to do so.

What if I haven’t paid for the order yet?

We will be in contact with you for any outstanding balance prior to mailing the item out to you.

When will I receive my order?

We are aiming to get any completed orders that have not been collected by the 26th out and in the mail as quick as possible. We will be contacting those with orders individually to confirm all details.

Can I still contact you?

As I am sure you can appreciate, we will be running with a minimal number of staff from the 26th onwards. As such we ask that you only contact our Head Office if it is essential or if you require an urgent/essential eye appointment. For anything else please contact us via email at info@haineandsmith.co.uk.

What is considered an urgent or essential?

  • Urgent care would include urgent clinical advice or intervention e.g. for red or painful eyes, contact lens discomfort, foreign object, sudden change in vision or new floaters and/or flashing lights.
  • Essential eye care would for be instance where a key worker or elderly person needed a sight test and new spectacle prescription, had broken their glasses, where a contact lens wearer needed more lenses, or where a visually impaired person or child needed eye care.

How do I get in contact if I fit under one of these categories?

Please contact our head office on 01672 513686 and explain that you need to speak with someone about urgent or essential eyecare.

You will then be passed onto a member of staff who will provide guidence.

Your Eye Test

The last 15 years have seen a remarkable change in the way people are living their lives and many of us are now spending in excess of six hours a day staring at either a computer screen, mobile phone or television. Not surprisingly, this places increased stress on our eyes, which may lead to blurred vision or dry eye. It is therefore important to ensure that you have your eyes tested every two years, or more frequently if required.

Qualified optometrists at Haine and Smith Opticians will test your eyes using modern equipment and will give you appropriate advice on what action needs to be taken. As well as monitoring changes in your sight, we will look for signs of conditions such as glaucoma, diabetes and high blood pressure.

Remember, you cannot “fail” an eye test. We do try to explain the process clearly, but if you do not understand anything or require more information, please ask the optometrist who will be delighted to help you.

During our Pre-Examination process, you will receive a pressure check of your eyes and a test of your Visual Fields using some of the latest equipment. Many of our practices have Retinal Imaging Cameras so you can see a clear image of the back of your eye. You can rest assured you will receive excellent professional care.

If you require any further information prior to booking an appointment, please do not hesitate to contact your local practice.

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General Enquiries

info@haineandsmith.co.uk

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road
Pewsey
Wiltshire
SN9 5PZ