An Update from Haine and Smith

Like so many others, we have been adapting to the changing situation that the coronavirus has caused. In light of the changes and new stricter rules put in place by the UK government as of 23/03 we have made the decision to temporarily close all of our practices from Wednesday 25th. This decision is to ensure the safety and wellbeing of all our staff and patients.

We will be running an urgent and essential service by phone only. Details of how to contact Haine & Smith for this service can be found in the FAQ below.

Many of our customers are awaiting orders from us that are normally collected in practice. We will be contacting those individuals with orders to confirm delivery details. We ask that you please be patient with us as we get through all our orders.

We want to thank all our patients for your continued support during these difficult times. We will keep you updated on the re-opening of our practices when it is safe to do so.


Will any of your practices remain open?

No, sadly from Wednesday 25th March 2020 we have taken the decision to temporarily close all our practices. We will re-open as soon as it is safe and prudent to do so.

What if I haven’t paid for the order yet?

We will be in contact with you for any outstanding balance prior to mailing the item out to you.

When will I receive my order?

We are aiming to get any completed orders that have not been collected by the 26th out and in the mail as quick as possible. We will be contacting those with orders individually to confirm all details.

Can I still contact you?

As I am sure you can appreciate, we will be running with a minimal number of staff from the 26th onwards. As such we ask that you only contact our Head Office if it is essential or if you require an urgent/essential eye appointment. For anything else please contact us via email at

What is considered an urgent or essential?

  • Urgent care would include urgent clinical advice or intervention e.g. for red or painful eyes, contact lens discomfort, foreign object, sudden change in vision or new floaters and/or flashing lights.
  • Essential eye care would for be instance where a key worker or elderly person needed a sight test and new spectacle prescription, had broken their glasses, where a contact lens wearer needed more lenses, or where a visually impaired person or child needed eye care.

How do I get in contact if I fit under one of these categories?

Please contact our head office on 01672 513686 and explain that you need to speak with someone about urgent or essential eyecare.

You will then be passed onto a member of staff who will provide guidence.

Contact Lenses Explained

Have you ever thought about trying Contact Lenses? Whether you’re looking for crisp all-round vision, a natural look without frames obscuring your eyes or the freedom to be more active, contact lenses are a great alternative to glasses. There are many options available and our expert practitioners will help you decide which lenses will complement your eyesight and lifestyle best.

Daily Disposable

If you are looking for the ultimate in convenience and comfort then Daily Disposable Contact Lenses are for you. There’s no cleaning involved as you simply wear a fresh new lens every day. This makes them an ideal choice for sport, for social and occasional wear, or for use when travelling.

Extended Wear

Made from ultra-breathable materials, extended or continuous wear lenses can be worn day and night without removal for up to a month. Like re-usable lenses, these may be suitable if you rarely wear glasses or if your lifestyle or occupation mean you need longer or flexible hours of daily wear.


For the frequent lens wearer, re-usable lenses are a cost-effective option. Instead of disposing of your lenses at the end of the day, you clean and store them using the recommended solutions ready to wear again. Lenses are changed either fortnightly or monthly.


As you age, the lens in your eye slowly loses its flexibility leading to a gradual decline in ability to focus on near objects. Known as Presbyopia, this is a normal and expected change which affects almost everyone. Like multifocal (or progressive) glasses, contact lenses are available which allow you to see both near and far.

Gas Permeable Lenses

Rigid lenses which normally require daily cleaning and storing overnight, gas permeable lenses provide a healthier and more cost effective option for long-term full-time wear. Compared to soft lenses they also provide crisper vision, are better at correcting irregularly shaped eyes and are more durable, so are usually replaced every 6 or 12 months. Unlike many contact lens practices, Haine & Smith see a large number of gas permeable wearers so you can be assured you’re in good hands. Find out more here.
Almost all prescriptions can now be corrected with contact lenses including astigmatism and presbyopia.


Prescribed to correct astigmatism, a common condition resulting in blurry vision at all distances, Toric lenses are designed to fit the irregular curve of your cornea. Disposable, re-usable, gas permeable and bifocal or multifocal lens designs are all available.

Tinted and Coloured

These contact lenses can enhance or completely change the colour of your eyes and are the ultimate fashion or costume accessory – you don’t even need a prescription to wear them! Ask at your local practice to see the options.

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General Enquiries

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road