An Update from Haine and Smith

Like so many others, we have been adapting to the changing situation that the coronavirus has caused. In light of the changes and new stricter rules put in place by the UK government as of 23/03 we have made the decision to temporarily close all of our practices from Wednesday 25th. This decision is to ensure the safety and wellbeing of all our staff and patients.

We will be running an urgent and essential service by phone only. Details of how to contact Haine & Smith for this service can be found in the FAQ below.

Many of our customers are awaiting orders from us that are normally collected in practice. We will be contacting those individuals with orders to confirm delivery details. We ask that you please be patient with us as we get through all our orders.

We want to thank all our patients for your continued support during these difficult times. We will keep you updated on the re-opening of our practices when it is safe to do so.


Will any of your practices remain open?

No, sadly from Wednesday 25th March 2020 we have taken the decision to temporarily close all our practices. We will re-open as soon as it is safe and prudent to do so.

What if I haven’t paid for the order yet?

We will be in contact with you for any outstanding balance prior to mailing the item out to you.

When will I receive my order?

We are aiming to get any completed orders that have not been collected by the 26th out and in the mail as quick as possible. We will be contacting those with orders individually to confirm all details.

Can I still contact you?

As I am sure you can appreciate, we will be running with a minimal number of staff from the 26th onwards. As such we ask that you only contact our Head Office if it is essential or if you require an urgent/essential eye appointment. For anything else please contact us via email at

What is considered an urgent or essential?

  • Urgent care would include urgent clinical advice or intervention e.g. for red or painful eyes, contact lens discomfort, foreign object, sudden change in vision or new floaters and/or flashing lights.
  • Essential eye care would for be instance where a key worker or elderly person needed a sight test and new spectacle prescription, had broken their glasses, where a contact lens wearer needed more lenses, or where a visually impaired person or child needed eye care.

How do I get in contact if I fit under one of these categories?

Please contact our head office on 01672 513686 and explain that you need to speak with someone about urgent or essential eyecare.

You will then be passed onto a member of staff who will provide guidence.

Eye Conditions Explained

Brain tumours are rare, but they do happen.

10 children and young people are diagnosed each week in the UK and early diagnosis can improve the outcome.

A regular eye test may help in the early detection of a brain tumour.

Recognising the signs of a brain tumour

Diagnosing a brain tumour is not easy and the initial symptoms may mimic those of less serious illnesses. Symptoms of brain tumours vary according to tumour location and the age of the child or young person, but common signs include:

  • Persistent or recurring headaches
  • Persistent or recurring vomiting
  • Poor balance
  • Difficulty walking
  • Abnormal eye movements
  • Deteriorating, blurred or double vision
  • Fits or seizures
  • Behaviour change

Any child or young person with symptoms that are unusual for him or her, or are persistent or unexplained, should be seen by a GP. Please remember anyone needing urgent medical help should be taken to the nearest emergency department or dial 999.


As we get older, the flexibility of the lens inside your eye reduces, which in turn causes issues when trying to focus on close concentrated tasks such as reading a book or using a computer device. This is called Presbyopia and can be corrected with reading spectacles or contact lenses.


Astigmatism, like being short sighted or longsighted, is a focussing error in the eyes and can easily be rectified by prescription spectacles or Contact Lenses. Having Astigmatism is not a health problem or disease of the eye but if you are concerned with your vision, a simple trip to Haine and Smith Opticians will eradicate your worries.

What are floaters?

Often, people who have otherwise healthy eyes see floaters. They appear as spots, lines or cobweb effects, usually when you look at a plain surface such as a white wall or clear blue sky. They often appear when the clear jelly in the main part of your eye gets older.

What are flashes?

Sometimes the jelly in the main part of your eye shrinks a little and tugs on the retina (light sensitive layer) at the back of your eye. This can cause flashes of light at the edge of your vision particularly in dim light. These differ from the disturbance of vision that can occur with migraine.

When should I be concerned?

If you suddenly notice a shower of new floaters, or floaters along with flashes or a cobweb or dark shadow or “curtain” like effect in your vision these may relate to a tear at the back of the eye and you should seek advice immediately. Early detection of a tear is important to ensuring the best outcome should treatment be required.

Below are helpful resource links for some eye conditions from The College of Optometry

Age-related macular degeneration (AMD)

Amblyopia – ‘lazy eye’



Charles Bonnet Syndrome

Colour blindness



Dry eye


Long-sightedness (hyperopia) and Short-sightedness (myopia)

Squint (strabismus)

Retinal detachment

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General Enquiries

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road