An Update from Haine and Smith

Like so many others, we have been adapting to the changing situation that the coronavirus has caused. In light of the changes and new stricter rules put in place by the UK government as of 23/03 we have made the decision to temporarily close all of our practices from Wednesday 25th. This decision is to ensure the safety and wellbeing of all our staff and patients.

We will be running an urgent and essential service by phone only. Details of how to contact Haine & Smith for this service can be found in the FAQ below.

Many of our customers are awaiting orders from us that are normally collected in practice. We will be contacting those individuals with orders to confirm delivery details. We ask that you please be patient with us as we get through all our orders.

We want to thank all our patients for your continued support during these difficult times. We will keep you updated on the re-opening of our practices when it is safe to do so.


Will any of your practices remain open?

No, sadly from Wednesday 25th March 2020 we have taken the decision to temporarily close all our practices. We will re-open as soon as it is safe and prudent to do so.

What if I haven’t paid for the order yet?

We will be in contact with you for any outstanding balance prior to mailing the item out to you.

When will I receive my order?

We are aiming to get any completed orders that have not been collected by the 26th out and in the mail as quick as possible. We will be contacting those with orders individually to confirm all details.

Can I still contact you?

As I am sure you can appreciate, we will be running with a minimal number of staff from the 26th onwards. As such we ask that you only contact our Head Office if it is essential or if you require an urgent/essential eye appointment. For anything else please contact us via email at

What is considered an urgent or essential?

  • Urgent care would include urgent clinical advice or intervention e.g. for red or painful eyes, contact lens discomfort, foreign object, sudden change in vision or new floaters and/or flashing lights.
  • Essential eye care would for be instance where a key worker or elderly person needed a sight test and new spectacle prescription, had broken their glasses, where a contact lens wearer needed more lenses, or where a visually impaired person or child needed eye care.

How do I get in contact if I fit under one of these categories?

Please contact our head office on 01672 513686 and explain that you need to speak with someone about urgent or essential eyecare.

You will then be passed onto a member of staff who will provide guidence.

Which Glasses Suit Your Face?

How to choose the best shaped glasses to suit your face

Style Guide

We are all different and some frames work better than others, depending on the shape of your face, hair colour and skin tone. Here is a general guide to help you choose the perfect pair no matter as to your style or budget. However, if you know what you like, stick with your own preference as choosing glasses is all about being an individual.

Most faces can be divided in to four basic shapes: oval, square, rectangle, heart or round


If your face is…



• A little wider at the cheekbones and a gentle narrowing at the forehead and jaw

• You are very fortunate, as most styles of glasses suit, so you can be adventurous

• Glasses that are slightly wider than the broadest part of the face could be a good choice



• Equally wide cheekbones, forehead and jaw:

• Consider oval or round frames, which can help to soften the jaw line and balance the face



• Equally wide cheekbones, forehead and jaw:

• Consider oval or round frames, which can help to soften the jaw line and balance the face



• Widest at the forehead and perhaps with a narrow jaw line:

• Consider bottom heavy frames to add width to the lower face

• Rimless frames are a good option, lighter colours and materials to light up the face



• With full cheeks and rounded chin:

• Consider frames with sharper angles

• Narrow frames will add definition

Hair Colour and Skin Tone

The style and colour of your frames should complement your hair colour and skin tone.

If your skin tone is…

• Avoid bright colours, which dominate
• Try neutral browns, silvers and golds, which will complement
• Or bold dark frames work well for a statement

• Think about slightly richer and bolder colours such as dark purples and reds, blues and greens

• Want to make a statement? metallic or black frames often work well
• Or if something more subtle appeals, try burgundy or brown colours

If your hair is…

Blonde/light brown
• Add warmth with browns and tortoiseshells
• Or go bold with dark and dramatic shapes

• Try warm colours such as copper, gold and browns to complement your natural colouring
• Or feeling daring? -Go with cooler colours like green- this can look stunning

Dark brown/Black hair
• Lucky you: most colours will complement dark hair
• Feeling bold? -Dramatic frames will work well
• Bright colours will make a strong statement

Grey hair
• Reds and dark blues look great
• Avoid browns and yellows which can look overpowering

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General Enquiries

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road