An Update from Haine and Smith

Like so many others, we have been adapting to the changing situation that the coronavirus has caused. In light of the changes and new stricter rules put in place by the UK government as of 23/03 we have made the decision to temporarily close all of our practices from Wednesday 25th. This decision is to ensure the safety and wellbeing of all our staff and patients.

We will be running an urgent and essential service by appointment only through a triage system. Details of how to contact Haine & Smith for an emergency appointment can be found in the FAQ below.

Many of our customers are awaiting orders from us that are normally collected in practice. We will be contacting those individuals with orders to confirm delivery details. We ask that you please be patient with us as we get through all our orders.

We want to thank all our patients for your continued support during these difficult times. We will keep you updated on the re-opening of our practices when it is safe to do so.

FAQ

Will any of your practices remain open?

No, sadly from Wednesday 25th March 2020 we have taken the decision to temporarily close all our practices. We will re-open as soon as it is safe and prudent to do so.

What if I haven’t paid for the order yet?

We will be in contact with you for any outstanding balance prior to mailing the item out to you.

When will I receive my order?

We are aiming to get any completed orders that have not been collected by the 26th out and in the mail as quick as possible. We will be contacting those with orders individually to confirm all details.

Can I still contact you?

As I am sure you can appreciate, we will be running with a minimal number of staff from the 26th onwards. As such we ask that you only contact our Head Office if it is essential or if you require an urgent/essential eye appointment. For anything else please contact us via email at info@haineandsmith.co.uk.

What is considered an urgent or essential eye appointment?

  • Urgent care would include urgent clinical advice or intervention e.g. for red or painful eyes, contact lens discomfort, foreign object, sudden change in vision or new floaters and/or flashing lights.
  • Essential eye care would for be instance where a key worker or elderly person needed a sight test and new spectacle prescription, had broken their glasses, where a contact lens wearer needed more lenses, or where a visually impaired person or child needed eye care.

How do I get in contact if I fit under one of these categories?

Please contact our head office on 01672 513686 and explain that you need to speak with someone about urgent or essential eyecare.

You will then be passed onto a member of staff who will triage you and if needed will then set up an appointment with you.

If I need a face to face appointment will it be at my local practice?

Unfortunately, as we are running as few staff as possible it will be at a select number of practices. In some cases where our practices are inside of shopping centre, the entire centre has been shut and therefore we will not have access to the building.

Special Offers

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Online Exclusive: £10 off when you book online

Book with us online and we will give you £10 off your eye examination or glasses. Simply request an appointment below. It’s that easy to save.

Terms and conditions apply. Please note that discount cannot be used in conjunction with any other offer or when claiming NHS contributions towards frames or lenses. NHS eye examinations are free. £10 discount will not apply to products from the Haine & Smith Infiniti range.

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2nd Pair Half Price

A different look for special occasions, a pair for playing sport or simply a pair to leave in the car or at your desk. There are many reasons for another pair of glasses and at Haine & Smith you can choose a second pair of complete glasses and pay just half the price. We have an extensive selection of frames, including a designer range and you may even choose to have your second pair as prescription sunglasses.

So call into your local practice today and get a second pair for less.

Terms and conditions apply. Lower value pair to the same prescription is half price. Discount will be applied to a second pair of complete glasses within 3 months of original purchase. Cannot be used with any other offer. Ask staff for more details.

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Risk Free Contact Lens Trial

Do you wonder what it would be like to wear contact lenses? Well, you can find out at Haine & Smith with the added reassurance that our friendly staff will be on hand with the time and expertise to help.

The initial consultation with a Contact Lens Optician will help to determine which type of contact lenses best suit your lifestyle. These lenses can then be trialled in store and then, if you are to take them away to trial for a longer period, full training on how to insert and remove your lenses will be given.

Please note an up to date eye test may be required before you can complete a trial.

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General Enquiries

info@haineandsmith.co.uk

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road
Pewsey
Wiltshire
SN9 5PZ