Job Opportunities
Practice Manager - Tetbury
Full Time, including some regular Saturdays
Scope
As Practice Manager, you will be responsible for dispensing spectacles and providing support and guidance to practice staff. Being pro-active, recognising the importance of high-quality care and customer service will inspire your team to always aim for the highest standards.
Main Responsibilities
- Working Monday - Saturday with a day off midweek
- Usual working hours of 9am-5:30pm
- To ensure practice efficiency and compliance with Company procedures
- To ensure total customer satisfaction with products and services
- To be an effective leader, motivating, supporting, training and developing staff
- To ensure patient numbers and sales targets are maximised
- To be responsible for quality control in all areas
- To manage stock control
- To maintain exceptional standards of cleanliness and presentation throughout the practice
- To be responsible for health and safety standards across the practice
- Working with the Marketing Team to maximise marketing effectiveness at a local level, identifying opportunities and creating appropriate campaigns
- To identify and drive cost efficiencies
- To ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind)
- Interpret optical prescriptions written by optometrists or ophthalmologists
- Give advice to patients on lens type, frames and styling
Personal Specification - Skills, Knowledge and Experience
- Previous management experience would be desirable, or a proven track of managing, engaging with and developing a team
- Strong background in customer service
- The ability to handle dispensing tools confidently with dispensing experience which includes:
- The ability to interpret optical prescriptions written by optometrists or ophthalmologists
- Give advice to patients on lens type, frames and styling
- Take frame and facial measurements to ensure correct fit and positioning
- Advise patients when adjustments or repairs to spectacles are needed
- Select, manage and order a range of optical products
- Order lenses from prescription houses
- Check lenses on delivery to ensure that they meet the required specifications
- Proven track record of driving business performance through sales, customer satisfaction, cost efficiencies
- Excellent verbal and written communication skills
- Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility – able to be flexible on days worked and providing cover to other practices in the local area
- Well-presented and professional
Click here to apply online
Alternatively, you can contact our Head Office:
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- 01672 513686