Job Opportunities

Optical Advisor

  • Amesbury - Full Time
Cover may be required at other locations


The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.

Main Responsibilities

  • Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff.
  • Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
  • Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
  • General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
  • Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
  • Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
  • You will also have the opportunity to progress to dispensing spectacles with further training.

Personal Specification - Skills, Knowledge and Experience

  • No previous optical experience is required, you will be provided will full training.
  • Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
  • GCSEs - Grade C or above in core subjects preferable (or equivalent qualification).
  • A strong background in customer service and commitment to customer care.
  • Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
  • To be able to communicate clearly and concisely, without using jargon or technical language.
  • Excellent verbal and written communication skills.
  • Listening skills, to ensure you're giving the customer the best advice.
  • Sales experience, and the ability to inspire customer loyalty.
  • Good commercial awareness.
  • Teamworking skills, and the ability to lead and motivate staff.
  • A flexible approach to work and the ability to adapt to change.
  • Self-motivation.
  • Attention to detail.
  • The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
  • Positive and outgoing.
  • Flexibility – able to be flexible on days worked and provide cover to other practices.
  • Well-presented and professional.

Click here to apply online

Alternatively, you can contact our Head Office:

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  • 01672 513686

General Enquiries

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road

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