RETURN POLICY

Last updated 01/06/2020

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason (see exceptions), you may return it to us for an exchange/for a full refund.


RETURNS

All returns must be within 14 days of the delivery date. All returned items must be in be in new and unused condition.


RETURN PROCESS

To return an item, please email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will then provide you with a returns label and post your return the following address:

Haine & Smith Returns

Units 7 & 8, Salisbury Road Business Park,

Pewsey

Wiltshire

SN9 5PZ


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 working days from the receipt of your item to process your return or exchange. Refunds may take up to 14 days. We will notify you by email when your return has been processed.


EXCEPTIONS

The following items cannot be returned or exchanged:

    - Contact Lens Solutions (Except where damaged).

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning our return policy, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

General Enquiries

info@haineandsmith.co.uk

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road
Pewsey
Wiltshire
SN9 5PZ

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