RETURNS POLICY
Last updated 12/11/2021
________________________________________This returns policy only applies to purchases made through our website and not for purchases made within our practices. If you wish to return an item purchased in a practice, then you should contact the practice for further information.
________________________________________Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason (see exceptions), you may return it to us for an exchange/for a full refund.
RETURNS
All returns must be within 14 days of the delivery date. All returned items must be in be in new and unused condition.
RETURN PROCESS
To return an item, please email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will then provide you with a returns label and post your return the following address:
Haine & Smith Returns
Units 7 & 8, Salisbury Road Business Park,
Pewsey
Wiltshire
SN9 5PZ
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 working days from the receipt of your item to process your return or exchange. Refunds may take up to 14 days. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- - Contact Lens Solutions (Except where damaged).
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.