Meet the Friendly Experts Behind Your Eye Care
We are proud to be a trusted name in local eyecare, offering expert advice and personal service for every age and stage of life. With qualified staff, advanced technology and a warm welcome in every practice, we make looking after your eyes simple, reassuring and effective.
Half A Century Of Caring For Your Sight
In 1975, optometrist Sue Haine and dispensing optician Barry Smith opened two small practices, one in Westbury and one in Marlborough, a fortnight apart. What began as a pair of local shops has grown, over fifty years, into one of the most trusted optical groups in the South West. The name has changed a little. The commitment never has.
Founded
Community donations
Years of service
A Story Built One Practice At A Time
Five decades of growth, firsts and milestones, told through the people, places and moments that shaped Haine & Smith into what it is today.
1975–84
The Founding Years
Two Practices. Two Towns. One Vision.
Sue Haine and Barry Smith open in Westbury and Marlborough a fortnight apart. Through the late seventies and early eighties, Calne, Highworth, Devizes, Wroughton, Chippenham and Melksham follow, each one a new relationship with a new community. Our own laboratory, Kennet Optical, is founded.
1985–99
Growth & Recognition
A Changing Profession And A Growing Team.
Tetbury, Corsham, Faringdon, Gorse Hill, Trowbridge, Warminster and Cirencester open. Partners Keith Bottomley, Mark Saunders, Jon Pillinger and Gary Walters join. Barry serves as Chairman of FODO from 1992 to 1993. In our 20th anniversary year, The Haine & Smith Charitable Trust is established.
2000–14
Awards & Investment
Investor In People. 150 Staff. Software Practice Of The Year.
Amesbury opens. Paul Compton, Giles Smith and Angela Davey join the partnership. We win the Wiltshire Business of the Year Customer and Staff Care Award in 2010. Head Office and Kennet Optical move to new headquarters in Pewsey. Our team grows to over 150.
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2015–25
50th Anniversary & Beyond
Forty Years, Fifty Years And Proudly Looking Forward.
We celebrate 40 years at Bowood, then acquire SJ Hussey in Pewsey as our 20th practice. Haine & Smith join the Hakim Group, with Angela, Anna and Thom continuing as partners. Westbury hosts our 50th Anniversary Open Day as the first practice to showcase our new look.
More Than Just An Optician
For fifty years, we have been part of the communities we serve, not just providing eye care, but investing in the places and people that make the South West home.
Community Giving
The Haine & Smith Charitable Trust has made over 700 donations to local causes across our region since its founding in 1995.
Our People
Many of our team members have been with us for decades. Partners like Gary Walters began as trainees, growing with the business alongside our patients.
Local Practices
From Westbury to Cirencester, each of our practices has its own history and its own relationship with the people it serves. We are proud to be genuinely local.
Recognition
From the Wiltshire Business of the Year award to Software Practice of the Year at the Optician Awards, we have always pushed to be the best for our patients.
Caring Professionals
in Every Practice
Every member of our team is trained to the highest standard and dedicated to your comfort and wellbeing. Whether it is a routine eye test or help choosing glasses, you can always count on a friendly face and knowledgeable advice.
Meet the Partners
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Thom’s journey with Haine & Smith began in 2006 when he joined as an IT Technician, following an honours degree in Computing and Mathematics. Since then, he has grown with the business, combining his technical background with a strong understanding of operations, marketing, data protection and business strategy.
As Partner, Technology & Marketing Lead, Thom oversees information systems, marketing and data protection across our practices and Head Office. He is passionate about making technology work effectively for colleagues and ensuring systems support the delivery of trusted, personal care.
Thom’s leadership was instrumental in the installation of Haine & Smith’s computer systems, contributing to the business winning ‘Software Practice of the Year’ at the 2014 Optician Awards. Today, he remains closely involved in shaping business strategy, improving processes and helping Haine & Smith continue to adapt while staying true to its values.
Outside of work, Thom enjoys climbing, hiking, table tennis and occasionally coaches junior players. He also enjoys cooking, good food and spending time with family and friends.
Angela has dedicated more than 30 years to the optical profession and remains as passionate about helping people today as when she first joined Haine & Smith as a trainee dispensing optician in Calne.
Since qualifying in 1997, she has managed practices across Wiltshire before becoming Managing Partner.
Angela is passionate about creating exceptional experiences for patients and colleagues alike. She believes great eye care and hearing care is about building relationships, listening carefully, and making every patient feel genuinely cared for.
As Managing Partner, Angela combines her love of optics with a strong interest in business and leadership. She is proud to uphold Haine & Smith’s founding values, supporting independent healthcare rooted in the local communities it serves.Angela is committed to improving services, embracing innovation and championing colleague wellbeing as a Mental Health First Aider.
Outside work, she enjoys hiking, climbing, Pilates, gardening and Zumba, valuing activities that support balance, wellbeing and a positive outlook.
Anna, our Clinical Lead, graduated from the University of Manchester in 2000. After beginning her optometry career in Bath, she joined Haine & Smith in 2002 and has since played a key role in developing and enhancing clinical services across the business.
Anna established Haine & Smith's Visual Stress and Colorimetry Clinic, which now operates from our Melksham and Regent Street, Swindon practices. The clinic provides coloured overlays and precision-tinted lenses to support individuals experiencing visual stress and reading difficulties. She is also a former Secretary of the Wiltshire Local Optical Committee.
Anna is passionate about the development of our clinical teams and embracing the latest technology to enhance patient care and outcomes. She is committed to ensuring that Haine & Smith continues to deliver high-quality, patient-centred care while supporting colleagues to develop their skills and expertise.
Anna lives in Bristol with her husband and family. Outside of work, life and the children keep her busy, but when time allows, she enjoys playing and umpiring netball, as well as spending time walking the family's Labrador, Tia.
Come and Meet The Team at Your Local Practice
We look forward to seeing you.