Like so many others, we have been adapting to the changing situation that the coronavirus has caused. In light of the changes and new stricter rules put in place by the UK government as of 23/03 we have made the decision to temporarily close all of our practices from Wednesday 25th. This decision is to ensure the safety and wellbeing of all our staff and patients.
We will be running an urgent and essential service by appointment only through a triage system. Details of how to contact Haine & Smith for an emergency appointment can be found in the FAQ below.
Many of our customers are awaiting orders from us that are normally collected in practice. We will be contacting those individuals with orders to confirm delivery details. We ask that you please be patient with us as we get through all our orders.
We want to thank all our patients for your continued support during these difficult times. We will keep you updated on the re-opening of our practices when it is safe to do so.
No, sadly from Wednesday 25th March 2020 we have taken the decision to temporarily close all our practices. We will re-open as soon as it is safe and prudent to do so.What if I haven’t paid for the order yet?
We will be in contact with you for any outstanding balance prior to mailing the item out to you.When will I receive my order?
We are aiming to get any completed orders that have not been collected by the 26th out and in the mail as quick as possible. We will be contacting those with orders individually to confirm all details.
As I am sure you can appreciate, we will be running with a minimal number of staff from the 26th onwards. As such we ask that you only contact our Head Office if it is essential or if you require an urgent/essential eye appointment. For anything else please contact us via email at email@example.com.
Please contact our head office on 01672 513686 and explain that you need to speak with someone about urgent or essential eyecare.
You will then be passed onto a member of staff who will triage you and if needed will then set up an appointment with you.If I need a face to face appointment will it be at my local practice?
Unfortunately, as we are running as few staff as possible it will be at a select number of practices. In some cases where our practices are inside of shopping centre, the entire centre has been shut and therefore we will not have access to the building.