Haine & Smith has been looking out for our local community’s eye care since 1975. Even through lockdown, we have continued to help those with the greatest of needs. Now as communities start to open their doors again our commitment to local eye care is even stronger.

We have been working tirelessly to completely redesign the way we work so that we can welcome everyone back as safely as possible. In this blog, we are going to explain everything we are doing to keep our patients and staff as safe as possible.

Open by Appointment

We are open, but we are limiting the people in our practices to those with appointments only. This allows us to keep the number of people in our practices low, which makes social distancing far easier.

Keeping Clean

To keep our patients and staff safe, a lot of our new ways of working involve cleaning. Everywhere a patient goes, our staff will clean. We clean our examination rooms, the equipment, chairs, frames, lenses and tables. We do all this to make sure we are doing our best to keep our patients and staff safe.

We have invested in ultrasonic cleaners for frames. We know our patients want to try frames on to see how they look and feel. With an ultrasonic cleaner, we can gently clean any frames that have been touched, and they will be clean and ready for the next person that would like to try them on.


Personal protective equipment is a phrase you have probably heard a lot about in the news over the past few months. For us P.P.E is all about adding another layer of protection. Our staff have been given masks, gloves, face shields and aprons. While not all of these are required for all our staff, we have made sure that everyone is provided with the P.P.E they need to keep our patients safe.

Markings on the Floor

We can at times all forget what 2 meters actually looks like, which is why like many businesses, we have placed markers and lines on the floor to help our patients judge two metres.

Happy Birthday x 2

Washing hands is still an important protection against COVID-19 and our staff continue to practice good handwashing techniques when not wearing gloves. We have also set up hand sanitizer stations at the door to all our practices to make sure patients coming in can use the sanitizer.

Testing The Temperature

Prior to coming in for an appointment, we ask that patients who are exhibiting any symptoms let us know, so we can re-arrange the appointment. We also measure the temperature of every person who comes into practice to make sure they are not showing one of the symptoms of COVID-19.

Hopefully this blog post has helped you understand what we are doing to keep you safe. So, why not request a sight test with us today by using the button below or calling your local practice.

General Enquiries


01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road

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