Job Opportunities

Why Haine & Smith?

  • You will be part of an enthusiastic and friendly team committed to providing patients with excellent personal service and good quality eye wear.
  • We are a family firm with family values and will place huge importance on ensuring you are motivated and happy in your role. Consequently, we invest a considerable amount of time and money on staff development.
  • Our modern practices are well equipped with the latest optical technology and are often located within attractive rural market towns, where it is not unusual for us to look after three or even four generations of the same family.
  • With a team of over 140 staff across the region, we are large enough to be progressive and yet small enough to know one another! As an individual, you will be in a position to make a real difference to the success of Haine & Smith.

Available Positions


Dispensing Optician – Full Time, Wiltshire

Scope

This is a key role within Haine & Smith, where you will be responsible the dispensing and fitting of spectacles and other optical aids, to both adults and children, working from the prescriptions written by optometrists and ophthalmologists, ensuring the delivery of patient care at the highest level. As a DO at Haine & Smith Opticians you’ll be pro-active and recognise the importance of high-quality care and customer service. You will be enthusiastic with a passion for optics.

Main Responsibilities

In addition to the normal duties of a GOC registered dispensing optician, you'll need to:
  • Ensure practice efficiency and compliance with Company procedures
  • Ensure total customer satisfaction with products and services
  • Be an effective motivator, supporting, supervising, training and developing staff
  • Realise the full potential of the practice with regard to patient numbers and sales targets
  • Achieve maximum profitability
  • Be responsible for areas of quality control
  • Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind).

Personal Specification- Skills, Knowledge and Experience

As well as being a qualified Dispensing Optician registered with the GOC, you'll need to have:
  • A strong background in customer service and commitment to customer care
  • The ability to handle ophthalmic instruments
  • Confidence in dealing with people
  • Strong communication skills, to give clear advice to customers
  • Excellent verbal and written communication skills
  • Listening skills, to ensure you're giving the customer the best advice
  • Sales skills, and the ability to inspire customer loyalty
  • Good commercial awareness
  • Teamworking skills, and the ability to lead and motivate staff
  • A flexible approach to work and the ability to adapt to change
  • Self-motivation
  • Attention to detail
  • The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
  • Positive and outgoing
  • Flexibility – able to be flexible on days worked and providing cover to other practices
  • Well-presented and professional

Personal Circumstances

  • Car owner and ability to drive would be preferred
  • For more details, please contact Nel or Eileen at our Head Office, email This email address is being protected from spambots. You need JavaScript enabled to view it. TEL: 01672 513686 or please send your CV to: Nel/Eileen, Haine & Smith Opticians, 7 & 8 Salisbury Road Business Park, Pewsey, Wiltshire SN9 5PZ


Optical Adviser – Full time, Wootton Bassett (12 month Fixed Term Contract)

Scope

The position of Optical Adviser is one which is both varied and rewarding. Our Optical Advisers are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice..

Main Responsibilities

  • Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff
  • Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses
  • Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested
  • General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports
  • Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control
  • Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on
  • You will also have the opportunity to progress to dispensing spectacles with further training
  • Personal Specification- Skills, Knowledge and Experience

    • No previous optical experience is required, you will be provided with full training
    • Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience
    • GCSE’s grade C in core subjects preferable (or equivalent qualification)
    • Shows initiative, is willing to learn and able to adapt to new skills
    • Excellent verbal and written communication skills
    • Computer literate, able to use core IT programmes and willing to learn new ones
    • Ability to put the customer first and act in a professional manner in all situations
    • Positive and outgoing
    • Pro-active and willing to take responsibility for own areas of work – not waiting to be asked to undertake key responsibilities once trained
    • Flexibility – able to be flexible on days worked and providing cover to other practices
    • Team player
    • Well-presented and professional

    Personal Circumstances

    • Car owner and ability to drive would be preferred, but not essential
    • For more details, please contact Nel or Eileen at our Head Office, email This email address is being protected from spambots. You need JavaScript enabled to view it. TEL: 01672 513686 or please send your CV to: Nel/Eileen, Haine & Smith Opticians, 7 & 8 Salisbury Road Business Park, Pewsey, Wiltshire SN9 5PZ


    Optometrists required

    We have 20 practices across Wiltshire and over the border in Gloucestershire & Oxfordshire

    Full and part time positions currently available.  For more details, please contact Gary Walters at This email address is being protected from spambots. You need JavaScript enabled to view it.  or please send your CV to: Gary Walters, Partner, Haine & Smith Opticians, 7 & 8 Salisbury Road Business Park, Pewsey, Wiltshire  SN9 5PZ, TEL: 01672 513686


Request An Appointment with Haine & Smith

Our staff are fully qualified and trained, some with over 30 years industry experience. We pride ourselves in quality customer service and care. Request an appointment at your nearest branch today.

REQUEST AN APPOINTMENT

General Enquiries

info@haineandsmith.co.uk

01672 513686

Haine & Smith Enquiries
7-8 Salisbury Road Business Park
Salisbury Road
Pewsey
Wiltshire
SN9 5PZ

      

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